F.A.Q

Relief Compass is built for any organization responding to community needs, from local governments and non-profits to public health agencies and grassroots volunteer groups. Whether you’re coordinating disaster response or everyday support services, Relief Compass brings everyone onto a single platform to manage resources, share updates, and serve communities more effectively.

People in need of assistance can also use Relief Compass to quickly find what’s available, where to go, and when help is being offered.

Yes, those without direct access to the Relief Compass application may place requests in person with a designated operator in the field or at their local POD via the Order Processor© feature.

Beneficiaries using Relief Compass to request resources do not need to create an account to use the application.

Yes, Relief Compass allows the controlling organization to grant collaborative access to any additional organizations they are working with in their response.

Yes, users and organizations may change the shown language making the tool easy to use by anyone in any community.

With our Bulk Upload feature, Relief Compass allows organizations to download an exportable view of their relief distribution configuration. This capability enables users to manage and track inventory offline, without requiring an internet connection.

Relief Compass is and always will be free for community members and survivors.

For governments, nonprofits, and response organizations, we offer flexible pricing based on your community’s needs. You can explore our pricing here.

If you’re interested in seeing how Relief Compass could work for you, we’re happy to offer a free pilot opportunity to help you evaluate fit and impact. Schedule a demo to get started.

Relief Compass is currently a web-based platform that works seamlessly on any device with a browser.

We’re excited to share that our mobile app will be launching soon on the App Store and Google Play, making it even easier for responders and community members to access support on the go.

Our application incorporates extensive infrastructure, application, and data security measures compliant with AWS and HIPAA standards. To learn more, access our Security Overview here.

No, our application is completely web-based.
Responding organizations can log in at here and community members can request help at here.

Organizations own all of the data they accumulate in Relief Compass and are able to export their data reporting as CSV, XLSX, JSON or PNG files.

Our AWS SaaS solution is fully HIPAA-compliant. We leverage AWS’s HIPAA-eligible services and adhere to stringent security protocols to ensure the confidentiality, integrity, and availability of Protected Health Information (PHI). Our platform follows best practices for encryption, access control, and monitoring, and we undergo regular audits to maintain compliance standards.

Yes, Relief Compass can be configured to support your enterprise SAML solution for single sign on.